You are permitted to use or initiate the services over the phone, online, through our website, or by any other method we make available. We guarantee that we will make all commercially reasonable efforts to address your technology-related concerns. The cost to fix your technology issue will depend on what is stated on the website or what is given over the phone by one of our employees. We assert that we might be able to offer some services through a remote control session, online media, chat, or email. The limitations of the technologies we offer may also be stated. Depending on your system, certain of our services can have minimal system requirements. SBCGlobal Helpline can offer services which are proffered on a one-time basis for a one-time price or we may also offer subscription-based services, which are generally referred to as “subscription services” and may grant access to different services for a fixed length of time for a recurring fee amount.